Refund Policy

This policy explains when a booking paid through SaffronSeal is refunded. It applies to payments processed on the Platform by Nyza Creations LLC, doing business as SaffronSeal. Refunds are applied automatically by the Platform when a booking is cancelled; you do not need to email anyone to receive one.

1. If you cancel

You can cancel from the booking page until the notary is on the way. The refund depends on how far ahead you cancel:

• 24 hours or more before the scheduled appointment: 100% refund of everything you paid.
• Between 2 and 24 hours before: 50% refund. The notary has blocked that time and likely turned down other work; the other half pays them for holding it.
• Less than 2 hours before, or if you are not present at the appointment: no refund. The notary is paid in full for the appointment.

The refund amount is shown before you confirm the cancellation.

2. If the notary cancels or does not show up

You receive a full refund of everything you paid for that booking, and we will help you rebook with another notary where one is available. Notaries who cancel or no-show may be removed from the Platform.

3. Completed notarizations

Once the notarial act has been performed, the booking is not refundable: the service was delivered. The exception is Section 4.

4. Platform or quality problems

If a booking fails because of a problem on our side (for example a payment processed twice, a notary dispatched who was not authorized for the requested act, or a signing that could not be completed for a reason within our control), email support@saffronseal.com with your booking reference. We refund verified problems in full regardless of the timing rules above, and we can issue partial refunds where only part of a booking was affected.

5. How refunds are paid

Refunds go back to the original payment method through Stripe. They are issued the moment the cancellation is confirmed and usually appear on your statement within 5 to 10 business days, depending on your bank or card issuer. Your booking page shows the amount refunded.

6. Disputes

If you believe a refund was calculated incorrectly, email support@saffronseal.com with your booking reference within 30 days. We aim to respond within one business day. Anything we cannot resolve together is handled under Section 13 of the Terms of Service.