LegalBeta · template terms

Refund Policy

Last updated July 31, 2026 · VN Signing Services LLC, doing business as SaffronSeal

SaffronSeal is in public beta

VN Signing Services LLC (“we,” “us”) is actively building SaffronSeal and onboarding notaries state by state. The specific windows below are a sensible starting policy for a pre-launch marketplace and may be adjusted per booking type as we learn from real bookings.

This document is a good-faith template written for a pre-launch marketplace. It has not yet been reviewed by a licensed attorney in every state we operate in, and it is not legal advice. We will update it, with notice, as our legal review finishes and as SaffronSeal moves out of beta.

This policy explains when a booking fee paid through SaffronSeal is refundable. It applies to payments processed on the Platform by VN Signing Services LLC, doing business as SaffronSeal.

1. Customer-initiated cancellations

24 hours or morebefore the scheduled appointment: full refund of the platform fee and the Notary's fee.
Between 2 and 24 hours before the scheduled appointment: 50% refund. The Notary has likely already blocked that time and may have turned down other work.
Less than 2 hours before the appointment, or a no-show by the Customer: no refund. The Notary is paid in full for holding the appointment.

2. Notary-initiated cancellations or no-shows

If a Notary cancels or doesn't show up for a confirmed appointment, you're entitled to a full refund of everything you paid for that booking. We'll also help you rebook with another Notary where one is available.

3. Completed notarizations

Once a notarial act has been performed, the booking is generally not eligible for a refund — the service was delivered. The exception is Section 4 below.

4. Platform or quality issues

If a booking fails because of a problem with the Platform itself (for example, a payment processed twice, or a Notary was dispatched who wasn't actually qualified for the requested service), contact support and we'll review it. We refund verified errors in full regardless of the appointment timing rules above.

5. Companies and bulk orders

For Company accounts booking in volume, the same per-booking rules apply per signing unless your plan has separate terms we've agreed with you in writing.

6. How refunds are processed

Refunds are reviewed by our support team and issued back to your original payment method through Stripe. Processing typically takes 5–10 business days once approved, depending on your bank or card issuer. There is currently no self-service “refund button” in the app — email us and we'll handle it.

7. How to request a refund

Email support@saffronseal.com with your booking reference and the reason for your request. We aim to respond within one business day.

1. Customer-initiated cancellations

24 hours or morebefore the scheduled appointment: full refund of the platform fee and the Notary's fee.

Between 2 and 24 hours before the scheduled appointment: 50% refund. The Notary has likely already blocked that time and may have turned down other work.

Less than 2 hours before the appointment, or a no-show by the Customer: no refund. The Notary is paid in full for holding the appointment.

4. Platform or quality issues

6. How refunds are processed